Customer Service Course

Small mistakes and difficult clients are bound to happen. On the other hand, consistent sub-par service can create damaging perceptions of your brand, lose your current clients, and kill potential sales.

WHY SHOULD I PROVIDE CUSTOMER SERVICE TRAINING?

Arguably the most important aspect for your business to ‘get right’. Social media & the web are growing as platforms for frustrated customers to vent and share their bad experiences with the masses. Your brand’s reputation is incredibly valuable and not something you want to lose control of.

Customer Service Training helps to build crucial service skills to avoid poor service experiences, such as the ability to emphasise with customer needs, identify solutions to problems, and manage expectations.

The course familiarises learners with common causes of conflict and how it can present, what the law says about conflict management, how to carry out a conflict risk assessment, and how to prevent and manage singular cases of confrontation or ongoing confliction – including methods of resolution.

ABOUT THE CUSTOMER SERVICE COURSE

Whether you operate on a face to face basis, over the phone or via email, customer experience should be at the heart of any business in order to maintain valuable relationships, ensure a positive brand image, and secure new customers.

For anyone who works in the customer service industry, or who simply need to communicate with clients as part of their everyday job, the Customer Service Course provides the information and skills needed to make the most of every customer contact.

We pride ourselves on delivering excellent training environments and comprehensive courses.

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WHAT’S INCLUDED IN THE COURSE?

Some examples of topics included are:

Defining good customer service
Telephone skills
Email etiquette
Introduction and perceptions
Managing expectation
Coping with pressure
Consistent service
Customer focused communication
Organisation skills
Understanding customer needs
Dealing with difficult people
Handling complaints
Building customer relationships

WHO IS THE CUSTOMER SERVICE COURSE FOR?

The Customer Service Course is suitable for those at all job levels who would like to improve their customer service skills. This applies to anyone who handles customers either on a face to face basis or electronically.

Some examples of job roles who would benefit from this course

Staff who work in retail
Online support and help centre workers
Sales jobs
Front of house staff, greeters and receptionists
Call centre workers
Trade workers
Self-employed individuals
Waiting staff

Questions? We’re here to help, call us now: 020 3405 1886 or use our contact form for a fast response.

OUTCOMES OF THE CUSTOMER SERVICE COURSE

Understand the part that body language plays in customer service
Know how to appear professional when providing customer service
Understand how to deal with complaints effectively
Understand the importance of good customer service skills
Be able to evaluate customer service performance
Be able to adapt communication styles to the customer
Understand the impact and importance of social media

HOW IS THE COURSE DELIVERED?

The Customer Service Course is available throughout our 70+ UK training centres, with optional delivery at your workplace if you have three or more staff members who require training.